HealthOne

HealthOne is an integrated primary and community health care initiative funded by NSW Health that integrates service provision to better meet the needs of clients in identified sites. This means that GPs, community health and other health care providers work collaboratively to provide comprehensive and coordinated care for clients to improve their health outcomes.

Currently, NSW Health has funded two sites within the WentWest catchment – Mt Druitt and Auburn. However, there are plans to expand the program more broadly across Western Sydney, targeting low socio-economic areas with populations who have significant health issues.

The service models are based on a ‘hub and spoke’ virtual service approach to meet the needs of identified groups. The ‘hub’ is based at the community health centre and the ‘spokes’ are outreach sites, which provide services in more isolated areas.

In Mt Druitt these services include: Midwives Pregnancy Care Clinic; Children in Out of Home Care program; Nurse’s Clinic (complex wound care); Home Ventilation Program.

In Auburn these services include: Women’s Health Clinic; Youth Health Clinic; Refugee Health Clinic; Australian Breastfeeding Association Group.

HealthOne Mt Druitt and HealthOne Auburn

Key Objectives

• Prevent illness and reduce the risk and impact of disease and disability;
• Improve chronic disease management in the community;
• Reduce avoidable admissions (and unnecessary demand for hospital care);
• Improve service access and health outcomes for disadvantaged and vulnerable groups; and
• Build a sustainable model of health care delivery.

Target Population Groups

HealthOne is for:

• People with complex health needs or chronic illnesses living at home who have:
  • Multiple hospital admissions in a short period;
  • A complex condition that is challenging to manage;
• People who are frail and elderly and living at home;
• Pregnant women and families with young children where there are vulnerabilities/risk factors and a need for additional support (including children in Out of Home Care); and
• Parts of the local community that have difficulty accessing services due to cultural factors, disadvantage or isolation.

GP Liaison Nurses

GP Liaison Nurses – specialising in Chronic, Aged and Complex Care and Child and Family/Maternal and Child Health – are the linchpins of this model, assisting with the identification of clients needing care coordination and linking GPs, Community Health and other service providers. They can be contacted to discuss potential HealthOne clients and assist with the referral process to Community Health.

What are the Benefits for GPs?

HealthOne will support GPs who are working with a patient who has complex care needs by:

• Providing a central contact point for referrals (through the GP Liaison Nurse); Facilitating referral pathways;
• Improving communication with all partners involved in their patient’s care;
• Promoting a holistic approach to health care to reduce unnecessary hospital admissions and ultimately improve patient health outcomes.

 

Links and Resources

Western Sydney-wide

• Community Health Centres
• Hospitals and Health Services
• Western Sydney Local Health District Service Directory 
• Early Intervention Services and Resources for Culturally and Linguistically Diverse Families
• NSW Refugee Health Service
• Transcultural Mental Health Centre
• Diversity Health Institute
• Multicultural Problem Gambling Service
• Co-Exist NSW
• Western Sydney Directory of HACC Services August 2010
• ComPacks Guidelines and Information
• Aboriginal and Torres Strait Islander Guide to Healthy Eating
• Feeding Your Mob Aboriginal Recipe Booklet
• Physical Activity for Murri and Koori Kids Brochure
• Aboriginal Quit Smoking Brochure
• Network of Alcohol and Drug Agencies - Western Sydney Directory
• Asthma Management Handbook
• Diabetes Management in General Practice
• A Manual of Mental Health Care in General Practice
• Adolescent Health GP Resource Kit
• RACGP Clinical Guidelines
• RACGP Clinical Resources

 

Auburn

• Auburn Perinatal Support Group
• Auburn Mums Coffee Club
• Auburn Chinese Perinatal Project
• Auburn Multicultural Playgroup
• Auburn Parenting and Breastfeeding Workshops 2012
• HealthOne Auburn Information for Patients
• HealthOne Auburn Having Your Own Family Doctor brochure
• Auburn Breastfeeding Mums Group
• Auburn Quit Smoking Service brochure
• Parramatta-Holroyd-Auburn Services for Young Parents
• HealthOne Auburn Information for GPs and Other Service Providers
• Auburn CHC Drug and Alcohol Counselling brochure
• Auburn Community Health Centre brochure
• Auburn LGA Community Services for Older People and Their Carers 15 March 2011
• Auburn Diversity Services Inc (ADSi)

 

Mt Druitt

• Mt Druitt Family Referral Service
• Mt Druitt Family Referral Service brochure
• Mt Druitt Child and Family Services Directory 2009
• Nepean Parenting and Community Hubs Newsletter - Term 4 2011
• HealthOne Mt Druitt Information for Patients
• HealthOne Willmot Information for Residents
• HealthOne Mt Druitt Having Your Own GP brochure
• Breast feeding Support for Families in Mt Druitt Area
• Mt Druitt Young Parents Network
• HealthOne Mt Druitt Information for GPs and Other Service Providers
• HealthOne Mt Druitt Fragmentation to Collaboration poster
• Aboriginal Medical Service Western Sydney
• Mt Druitt Ethnic Communities Agency (MECA)

Information on Vitamin D for pregnant women and new mothers

• Vitamin D brochure - English version
• Vitamin D brochure - Arabic version
• Vitamin D brochure - Chinese version
• Vitamin D brochure - Korean version
• Vitamin D brochure - Vietnamese version
• Vitamin D brochure - Urdu version
• Vitamin D brochure - Dari version
• Vitamin D brochure - Farsi version
• Vitamin D brochure - Hindi version
• Vitamin D brochure - Punjabi version
• Vitamin D brochure - Tamil version
• Vitamin D brochure - Turkish version

 

More Information

To find out more about HealthOne, please contact WentWest on (02) 8811 7100 or email: support@wentwest.com.au

Latest News

Western Sydney Medicare Local progress update, click here to read